Essentials STP Verification Report doesn't pull through an employee's gross

[Galadriel]

Hi,

I'm not familiar with Essentials but trying to do an STP finalisation for a client.  One of the employee's gross wages isn't included in the verification report and it's driving me nuts.  I've done a zero payrun and all payruns have been accepted by the ATO.  Anybody give me some pointers re troubleshooting please.

Sorry, haven't got time to search the forum - I'm only here at this client's for another hour, if I don't get it fixed before I leave the STP won't be done until my next visit in a month's time

Appreciate any tips - thanks.

[Earl_HD]

Hi @Galadriel 

Thank you so much for your post. Sorry to hear that, I would recommend on following this steps below.
Before Matching the Reports

First, check if you have done an Update Event, or zero dollar ($0) pay for all employees (including terminated employees), so the most recent YTD values have been sent to ATO. 
Next, check that the Payroll Activity and Payroll Register reports match. For more details on this and what to do if they do not match, see the Reports Amounts Don't Match / Card Pay History Has Been Altered 

Then Match the Reports
This report will give you the totals for all the pay items, groups them by ATO reporting category, and subtotals them, making comparing them to the STP EOFY Verification report easier.

1. Use AccountRight on the browser to view reports as the ATO Reporting Categories will show. (These do not show on the desktop version of these reports) 

Reporting >> Reports >> Payroll >> Payroll summary report 

This report will give you totals for all the payroll categories, groups them by ATO Reporting Category and subtotals them, making comparing to the STP EOFY verification report easier. 
2. To locate the STP EOFY verification report, go to: 

Payroll >> Reporting >> Single Touch Payroll reporting >> EOFY finalization >> Click "View YTD verification report (PDF)" 
3. If, however you need a break down of each employee, try the Payroll Activity report. 

Reporting >> Reports >> Payroll >> Payroll activity report 

If you expand an employee, you get a break down of each payroll category and it’s ATO reporting category to reconcile back to Employee YTD report. 
4. To locate the Employee YTD report, go to: 

Payroll >> Reporting >> Single Touch Payroll reporting >> STP reports >> Click on the last pay sent to the ATO. 
5. Then click "View Employee YTD report (PDF)" 

Feel free to post again, we're happy to help.
Regards,
Earl

[Galadriel]

Thanks for getting back to me.

I had already tried everything that you recommended before I got your email and nothing seemed to work, however, I did get to the bottom of it.  I narrowed it down to an employee, once I did that it took me a while but their card had the "PAYG exempt" box ticked (and correctly so because the employee is exempt from PAYG).  Anyhow, I de-selected the box, did an STP update and voila - it was fixed.  I then had to go back into the employee card and tick the "PAYG exempt" box.

Very frustrating and will have to somehow remember this for next year!

[Earl_HD]

Hi @Galadriel 

Our apologies. And we're also glad to hear that you have now fixed your issue. Feel free to post again, we're happy to help.

Regards,
Earl