Galadriel
Experienced Cover User
Joined 9 years ago
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Set up bankfeed
I'm trying to set up a bank feed between my bank and MYOB - I've done it for other accounts (same bank). I've already deactivated and tried again. The bank portal says that I have an active bankfeed in place and the MYOB reference no. is correct. I received an automated response from MYOB letting me know my bankfeed application is underway, the MYOB reference no. is correct and matches the one showing at the bank. It's been a couple of days now. I go to the "manage bankfeed" in MYOB and the bank account is not even listed as pending. I note that other accounts state "awaiting approval" yet they are working fine. Sooooooooooo frustrating - any help appreciated.95Views0likes1CommentAccountright Pay Super - remove old transactions
Is there a work around to get rid of super transactions in the Pay Super portal? I've encouraged a client to use this feature but it pulled through every super transaction since 2008. I tried to contact MYOB support after waiting 3+ hours on the phone but was referred a link on the Community Board dated 2018. It seems that it's a MYOB developer issue that can't be fixed but is there anyone out there who has found a solution? It was suggested that my client search for the period they wish to pay which is a work around but still leaves 100's of transactions just sitting there and as long as they are there it means there is the potential for errors. Sorry MYOB, but the inability to get rid of unwanted transactions is an epic fail - I will no longer be encouraging my clients to use this feature.453Views0likes2Comments