Help to delete a Double reversing a Pay super payment to reconcile account properly

[Aquagen]

Hello,

I need help to delete a double super payment in myob (reversed payment) to can reconcile proper the account at EOY. I understand that the file has to be repaired by the data team. Can you please help out?

Thank you!

Regards, Darius

[CloverQ]

Hi @Aquagen 

Normally you'd receive an error when trying to reverse a Pay Super transaction that was already reversed, preventing it from being reversed again. However, we did have some rare cases that the file was corrupted to have a pay super transaction reversed twice, in that case the file does need to come in for a repair.

Could you please send me a private message with the following details, so we can check it further for you?

- Serial number

- Company File ID number under Help > About

- Screenshots showing the Pay Super transaction was reversed twice

You can send the message by mouse over my avatar and choose 'Send a message'.