Leave report is different to card balances

[YvonneMcM]

After 4 hours on the phone I was cut off without a result. So dissapointed with the support you pay for but don't get.

My leave entitlement report shows a different leave balance than the card file for one employee.

Admin @ rollwell.

[Sam_R]

Hi @YvonneMcM,

Thanks for reaching out. 

Could you please confirm if both the Entitlement (Detail) report and Entitlement (Summary) report are producing the same balance?

 Additionally, can you please confirm that both reports are being run Year-to-Date?

[YvonneMcM]

Hi,

The report selection doesn't have a year to date. I have dated the report 01.07.22 to 01.11.22.

The Detail and summary reports have the same totals for the selected dates.

Yvonne

[Sam_R]

Hi @YvonneMcM,

Apologies, 01/7/22 to 01/11/22 is what I meant by year-to-date. Thanks for confirming that. 

Could you advise if this employee has been terminated during this payroll year, and then returned? i.e. termination date entered into their card, then removed? 

Furthermore, could you please advise what version/build of AccountRight you use? (Help > About MYOB AccountRight)

[YvonneMcM]

Hi,

I am using AccountRight V2022.9 plus.

The employee had not been terminated and returned when the problem occured. Due to the lack of response from your term I have since terminated him and re instated him to see if that would help but it has not. It did no fix the problem.

Yvonne

[Sam_R]

Hi @YvonneMcM,

Thanks for letting me know. 

Entering a termination date into the employee card, then removing it does cause another issue regarding the employee's entitlement balance, and may need to be sent in for repair so we can resolve that issue first. 

Can you please advise if doing that has resulted in another total now appearing in the employee's card and entitlement reports, or have the totals remained the same? 

[YvonneMcM]

Hi Sam,

The figures have remained the same.

Yvonne

[YvonneMcM]

So will there be a reponse to this or has it been placed in the too hard basket?

Yvonne McManus

[Sam_R]

Hi @YvonneMcM,

Apologies for the late reply. 

So that we can investigate this further with our teams, can you please send me a private message with the following information:

• Serial number
• Business name 
• Employee name
• Screenshot of Leave report & Card balance/s