MYOB shuts down when I try to open an employees card

[anhlu]

This is email I get back from MYOB.

Based on the error details you sent us, it looks like there is some duplicated information in your AccountRight database.

When calling, please quote KB0013157.

Help please.

[Steven_M]

Hi @anhlu 

As has been indicated, generally you would encounter an error where one employee's card would shutdown upon opening due to a duplicate record. The good news is that we do have a script (tool) that we can run over the company file that should clear that up for you.

To arrange for that script to be run, could you confirm the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

[anhlu]

Hi Steve,

please see the below information

• Where the company file is stored i.e. online or local: online
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information: 5172
• What is the company file ID - Help>>About AccountRight: 5

thank you

[Steven_M · Accepted solution]

Hi @anhlu 

I've arranged for that script to be run for you. You should be good to go from now with opening that employee's card. I would close down that file and reopen it to make sure that it's good to go before giving it a whirl.

Do let us know how you get on and if you require further assistance.