ON HOLD

[DAM70]

I have been on hold to the PAYROLL section now for 2 hours and counting!
I was on hold last night for 1.5 hours, I rang support at 6pm Adelaide time from my mobile whilst still on hold and support told me everyone has gone home, ring back tomorrow morning! 
So here I'am a small business owner with absolutely NO HELP at all from MYOB.

[Sam_R]

Hi @DAM70,

Sorry to hear your issue is still unresolved/unanswered after this amount of time. 

If you'd like to provide the details of your payroll issue, we'd be more than happy to assist you here. 

[DAM70]

Hi Sam,

I can't get MYOB and the ATO to "sync", well at least that is what the person on MYOB support telephone service told me after being on hold for 2.5 hours this morning.

They told me to ring the ATO and get them to remove MYOB as my SBR with the Software ID number and then get them to reconnect MYOB SBR and Software ID again. I did this, and then ran a single person $0 payrun and then checked the Payroll reporting centre to see it the report was accepted or rejected, surprise, surprise it was REJECTED again. 

This is causing me great distress and I need to this issue fixed asap.
I hope you can help as I'm really just going around in circles and have been for months now.

Regards

Deb

 

[Sam_R]

Hi Deb @DAM70,

Thanks for letting me know. 

So that I can assist you further, could you please provide a screenshot of the ATO error code that's being produced with the 'Rejected' report? 

[DAM70]

I have been in contact with the ATO again today, and they removed the SBR and Software ID  from my RAM and then added it back again as per the MYOB support suggested to " Sync" the software ID between MYOB and the ATO.  He had a look into everything and has now said everything on the ATO and my end is 100% set up, and I now need to call MYOB support back.

[Sam_R]

Hi @DAM70,

Thanks for letting me know. 

Now that it has been removed and added back in, could you please process an Update Event/ $0 pay run, and let me know if the error re-occurs or not? 

[DAM70]

Yes, just got rejected again.  Same error code as before

[Sam_R]

Hi @DAM70,

Apologies for the late reply. 

Could you please advise if you are still receiving this error message?