Pay Liabilities not generating a bank file

[Dedecepe]

Went to pay the company's PAYG and Superannaution today (04/01/2023) in Pay Liabilities (AccountRight).  Selected relevant paramters.  Then hit Record button.  Went to Prepare Electronic Payments tab, and found no payment record was created.  Searched General Ledger, Journals, no record.  Checked Payroll Reporting tab, but couldn't see anything.  Went back to Pay Liabilities, there is now no record in Pay Liabilities under the paramters originally selected, which would be the case if the payment was created successfully.  In order to pay I have had to raise manually in the company's bank acount.

Can someone advise what is going on?

[CloverQ]

Hi @Dedecepe 

Sorry to hear your experience with our phone support team was unsuccessful.

The Prepare Electronic Payments window will display transactions paid using the 'Group with Electronic Payments' option, or paying directly from the electronic payments linked account. If the wrong bank account was used in the payment, or if the linked account was changed after recording the payment, the payment won't be listed in Prepare Electronic Payments.

I'd suggest locating the Pay Liabilities transaction recorded, either via Find Transactions, or go through Payroll > Transaction Journal list by the date range, click on the arrow next the transaction to view the 'Pay from account' selected. Then go to Setup > Linked Accounts > Accounts & Banking Linked Accounts, check the 'Bank Account for Electronic Payments' settings, the account selected is the current linked account, transactions associated with this account will appear in the Prepare Electronic Payments window. 

Another field to check is the date used in the Pay Liabilities transaction, make sure it's no later than the Bank Processing Date selected in the Prepare Electronic Payments window. Please feel free to let us know how you go.