Pay run wont process

[LyndallG]

Hi,

I've tried to process our first payroll of the new financial year several times today and the transactions won't save.  As I don't believe I have to "close a payroll year" any more, am I missing doing something new?

[JasSS]

MYOB not accepting payroll giving me 0 payments across the board, could anyone please provide suggestions on how to fix this

[Melisa_D]

Hi @JasSS, @LyndallG, 

Thanks for your posts. I'm looking into this with our teams, they have asked if you can confirm and try the following:

• Clear your AccountRight cache 
• Once cleared, can you process a pay for 1-3 employees. Does this work ?
• If it doesn't work can you try for a single employee 
• Can you confirm the date range of pay period 
• Confirmation of the payroll year in setup > General payroll information 
• Does processing payroll through the browser work ?

If the above troubleshooting steps does not work can you please retrieve the diagnostic log of the AccountRight file and attach it to this thread as a .TXT file so we can investigate. 

[JasSS]

Hi there, 

I cleared the cache and processed pay for single employee, it didn't work. The date range is 1st to 4th July and payroll year is 2023

please find attached the dignostic log 

[Melisa_D]

Hi @JasSS, 

The error log isn't giving much information, can you please confirm which version of AccountRight you're on ? This can be found by going to help > About MYOB AccountRight. 

Can you also please retrieve the latest diagnostic log if you've attempted to process payroll again so that I can check to see if there is more information available on that log. 

[JasSS]

Hi Melissa, 

AccountRight Premier AU 2022.5.0

Build 2022.5.24.6773

[Melisa_D]

Hi @JasSS,

Thanks for confirming that. Can you please confirm the last 4 digits of your product serial number and sign out of your file I will run a script over your file to see if this will resolve this for you. 

Please let me know when you've signed out of the file. 

[JasSS]

Thanks Melissa, the last 4 digits is 6970 and I have logged out of the file. 

Regards,

[Melisa_D]

Hi @JasSS,

Thank you. I've had the scripts run over your company file, please sign back in and let me know how you go. 

If you have a large payroll I'd recommend trying to process 2-3 employees first to see if this works. If this doesn't work, can you please retrieve the latest diagnostic log after doing this so I can investigate further with our teams. 

[JasSS]

Hi Melissa, 

I have processed one employee's pay and it worked!!!

Thanks, if I have any further issues, I will get back to you.

Regards,