Pay super

[MargSI]

I have tried to authorize a super payment today and keep getting an error mesage: "OOps something went wrong, service not available at the moment"

Is there an outage today,? I am recieving my confirmation code but cannot enter it due to a timeout then the error

[Karlee12]

i am receiving this message when trying to authorise superannuation payment:

'Whoops something went wrong, it looks like this service is unavailable right now, please try again later'

is there a problem?

[Steven_M]

Hi @MargSI  @Karlee12 

The Pay Super service is currently being investigated by our teams as some clients are encountering a Service unavailable or unable to authenticate messages.

[Steven_M · Accepted solution]

Hi @MargSI  @Karlee12 

Apologies for getting back to you with regards to this one.

As indicated, we did encounter a number of clients encounter an error when authorising Pay Superannuation at the start of this week (Week commencing 09/03/2020). These have since been resolved (on 10/03/2020) and clients should be able to authenticate and process their pay superannuation transactions as per normal.