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a month ago
a month ago
Attempting to process a Pay Run which keeps failing.
I have just tried to open the saved Pay Run created by my client to check details and received the below error log with an "AccountRight needs to close...." error.
Need an urgent fix as wages cannot be processed.
AccountRight Application Error Report
=====================================
Application Version: 2024.2.1.3
Application File Version: 2024.2.1.3
Incident Id: 860f75f1-7e95-4a31-a490-798791ec8678
Time: 3 April 2024 10:13:19 AM
Code:
Unknown (0)
Message:
(Unknown): ShowUIView(PayrollProcessARLive,...,...)
Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(PayrollProcessARLive,...,...) ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Huxley.UI.Model!0x06001714!MYOB.Huxley.UI.Model.Facades.Payroll.ProcessPayroll.ARLive.UIPayRunParameters.get_LeaveInAdvance() +0x2c
at Huxley.UI.Model!0x0600171f!MYOB.Huxley.UI.Model.Facades.Payroll.ProcessPayroll.ARLive.UIPayRunParameters.ExtendUIValidationResults(List`1 results, String wrappedPropertyName) +0x0
at Huxley.UI.Model!0x0600295d!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ExtendUIValidationResults(String wrappedPropertyName) +0x6
at Huxley.UI.Model!0x0600295c!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ProcessValidationForPropertyMapping(IEnumerable`1 busObjPropMaps, Boolean shouldRunInBackground) +0x84
at Huxley.UI.Model!0x0600295b!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ValidateUIModel(IEnumerable`1 propertyName, Boolean shouldRunInBackground) +0xb5
at Huxley.UI.Model!0x06002958!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ValidationResults(IEnumerable`1 propertyNames, Boolean shouldRunInBackground) +0x7
at Huxley.UI.Controllers!0x060011b9!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.Validate(IUIValidatable validate, IEnumerable`1 propertyNames, Boolean secondaryChange) +0x5
at Huxley.UI.Controllers!0x060011b6!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.ValidateDataRecord() +0x8
at Huxley.UI.Forms!0x060033d8!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.SelectPayPeriod.OnPageLeaving(PageLeavingEventArgs args) +0x9
at Huxley.UI.Forms!0x060027a5!MYOB.Huxley.UI.Forms.BaseForms.BaseViewWizard.OnCustomRight1Clicked(ButtonClickedArgs args) +0x12e
at Huxley.UI.Forms!0x060033a8!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.ProcessPayrollWizard.OnAfterContainerInitialized() +0x85
at Huxley.UI.Forms!0x060026c8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e
at Huxley.UI.Forms!0x06002721!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
at Huxley.UI.Forms!0x0600271d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
at Huxley.UI.Forms!0x0600235a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
at Huxley.UI.Framework!0x06000175!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
at Huxley.UI.Framework!0x06000174!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xaa
at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
--- End of inner exception stack trace ---
at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3
at Huxley.UI.Framework!0x06000191!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12
at Huxley.UI.Controllers!0x060018ec!MYOB.Huxley.UI.Controllers.Payroll.PayrollLaunchUtility.LaunchProcessPayroll() +0x33
at Huxley.UI.Forms!0x0600191d!MYOB.Huxley.UI.Forms.CommandCentre.CommandCentrePayroll.staProcessPayroll_Click(Object sender, EventArgs e) +0x0
at System.Windows.Forms!0x06000d73!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000e57!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000e67!System.Windows.Forms.Control.WndProc(Message& m) +0x66f
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x06005501!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x06005504!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002cd7!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:20971d0ee6c140cdb9cbe7614dd6ff4c; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:221a66c1577647d988c8d366fb1b6d68; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bbf1a4d2e9d7487f89246e39f6b32372; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0a743ceb90de4e88b2e27504d37e8f35; A:1
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:8eca987aa57a46198ff9f51f25fe4bb4; A:1
----------------------------------------
2 : System.NullReferenceException
----------------------------------------
System.NullReferenceException: Object reference not set to an instance of an object.
at Huxley.UI.Model!0x06001714!MYOB.Huxley.UI.Model.Facades.Payroll.ProcessPayroll.ARLive.UIPayRunParameters.get_LeaveInAdvance() +0x2c
at Huxley.UI.Model!0x0600171f!MYOB.Huxley.UI.Model.Facades.Payroll.ProcessPayroll.ARLive.UIPayRunParameters.ExtendUIValidationResults(List`1 results, String wrappedPropertyName) +0x0
at Huxley.UI.Model!0x0600295d!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ExtendUIValidationResults(String wrappedPropertyName) +0x6
at Huxley.UI.Model!0x0600295c!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ProcessValidationForPropertyMapping(IEnumerable`1 busObjPropMaps, Boolean shouldRunInBackground) +0x84
at Huxley.UI.Model!0x0600295b!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ValidateUIModel(IEnumerable`1 propertyName, Boolean shouldRunInBackground) +0xb5
at Huxley.UI.Model!0x06002958!MYOB.Huxley.UI.Model.Facades.Base.UIObject`1.ValidationResults(IEnumerable`1 propertyNames, Boolean shouldRunInBackground) +0x7
at Huxley.UI.Controllers!0x060011b9!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.Validate(IUIValidatable validate, IEnumerable`1 propertyNames, Boolean secondaryChange) +0x5
at Huxley.UI.Controllers!0x060011b6!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.ValidateDataRecord() +0x8
at Huxley.UI.Forms!0x060033d8!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.SelectPayPeriod.OnPageLeaving(PageLeavingEventArgs args) +0x9
at Huxley.UI.Forms!0x060027a5!MYOB.Huxley.UI.Forms.BaseForms.BaseViewWizard.OnCustomRight1Clicked(ButtonClickedArgs args) +0x12e
at Huxley.UI.Forms!0x060033a8!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.ProcessPayrollWizard.OnAfterContainerInitialized() +0x85
at Huxley.UI.Forms!0x060026c8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e
at Huxley.UI.Forms!0x06002721!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
at Huxley.UI.Forms!0x0600271d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
at Huxley.UI.Forms!0x0600235a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
at Huxley.UI.Framework!0x06000175!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
at Huxley.UI.Framework!0x06000174!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xaa
at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a ==========
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:20971d0ee6c140cdb9cbe7614dd6ff4c; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:221a66c1577647d988c8d366fb1b6d68; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bbf1a4d2e9d7487f89246e39f6b32372; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0a743ceb90de4e88b2e27504d37e8f35; A:1
----------------------------------------
a month ago - last edited a month ago
a month ago - last edited a month ago
Hi @essentials,
Thanks for your detailed post. We are currently aware of this issue, and when it occurs, you will need to re-do the sign-up process for Single Touch Payroll before initiating any pay runs.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
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a month ago
a month ago
Thanks Earl, but not a great solution.
We now need to delete an in-progress pay run for 70 employees; sign up to STP again and then re-do the whole pay run?!?
a month ago
a month ago
Hi @essentials,
I appreciate your understanding. At the moment, this workaround is the solution we have available for this issue. Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Accept it as a Solution
Leave a to tell others
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