Payroll - Urgent

[rachelpd]

Good afternoon,

I have just spent all morning putting 120 pays through and once I pressed Process at the end all values disappeared and all timsheets reverted back to not having been processed. I've tried now 3 times and I can't make it go through. This is  urgent, need to get staff paid...

Help!

Rachel 

[rachelpd]

I have been on hold over an hour - can you please help I need to get staff paid..

[Melisa_D]

Hi Everyone, 

I'm looking into this with our teams, they have asked if you can confirm and try the following:

• Clear your AccountRight cache 
• Once cleared, can you process a pay for 1-3 employees. Does this work ?
• If it doesn't work can you try for a single employee 
• Can you confirm the date range of pay period 
• Confirmation of the payroll year in setup > General payroll information 

If the above troubleshooting doesn't work, can you try via the web browser to process a pay. Does this work ?

[MeganHall]

I've posted elsewhere, I have the same issue, trying to process today's payroll, ive now been on hold for nearly 4 hours, I need this fixed urgently 

[LeighET]

No didn't work (for 2 employees)

[LeighET]

Tried just 1 pay - also didn't work

I realise you are trying, but it's a busy time for us all.

I've already missed one appointment, and have another 2 hours re-entering this data ONCE it's fixed

And trust me.........hell hath no fury like an employee not paid

[LeighET]

Doesn't work in web browser either

[rachelpd]

This didnt work. Need this issue fixed as a matter of urgency, like everyone else, we will have 120 very angry staff if we dont get them paid today. Also been on hold for a long time

[Headroom]

I really feel for these all of you struggling with this and the time pressures of processing a payroll.

I have managed to successfully process 1 pay. Pay period of 19/6/2022 - 3/7/2022 with a processing date of 6/7/22.

I have not tried to process all 30 at once as yet.

[LeighET]

I've just gone back in to try again.

When clicking Process Payroll I get the message:

A pay run was saved with the following details:

Payment date 1/1/0001

Pay period 1/1/0001-1/1/0001

Do you want to continue with the saved pay run, or start a new one....