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Payroll customer service extremely poor - all promises and no advice

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TD30
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TD30
TD30
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April 2022

April 2022

Payroll customer service extremely poor - all promises and no advice

2 hour wait, then person refused to advise over phone, would email instructions. Still waiting !!?

Incompetent?

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Tracey_H
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Tracey_H
Tracey_H
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+48

April 2022

April 2022

Re: Payroll customer service

Hi @TD30 

 

I'm sorry to hear that you've had that experience. Having a look at your account I can see that your call related to setting up Reportable fringe benefits. The Help Article, Reportable fringe benefits amounts with STP, has detailed instructions.

 

If you need further assistance with that or anything else please provide details and I'll be happy to help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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