Payroll entered twice

[Denise102]

Hi,
While uploading the pay run to the ATO, the transaction timed out, so I ran it again and now the transactions have shown up twice.
I only paid the employees once.
How do I fix this?

[Sam_R · Accepted solution]

Hi @Denise102,

Thank you for your post.

Although this error is not common, I have seen this occur when Accountright encounters a connection/time-out error. In this case, you will need to reverse the duplicate pay run. Please find a step-by-step guide below on doing a reversal in your software:

• Reverse a pay (Accountright)

Please let me know if you have any further queries. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.