Phone assistance

[TonyScott]

I have been on hold for two hours . Is that normal? When I say normal - I mean for MYOB cause it just isnt normal.

[Yanike_S]

Hi @TonyScott 

I am sorry to hear you had this experience with our phone support. If you could post your question on the Community Forum I will be happy to assist. 

[TonyScott]

I waited two hours. That's 120 minutes for someone to answer my phone call. I missed 8 calls while on hold, I then had to return their calls and one of those missed calls cost me a customer. Completely unacceptable, unprofessional behavior.

I am sorry to hear you had this experience with our phone support. If you could post your question on the Community Forum I will be happy to assist. 

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