STP EOFY Finalisation - error however new year rolled forward already

[Jo_Hunt]

Hi everyone

We have been STP reporting for the 18/19 year and have already rolled our Accountright file forward to the 19/20 payroll year. We have now realised an employee's gross payments are incorrect. 

How can we fix this? I know if we hadn't rolled the new year forward we could have just done a $0.00 pay, but I think we are too late for that option.

Can we do the EOFY Finalisation for this employee from a backup?

Thanks in advance for any help.

[ChrisyJones]

Why are the gross payments wrong? 

I also thought this but when i downloaded the full report for that employee i discovered that the allowances no longer show in the gross amount unlike MYOB manual reporting where the allowances still show on report.  Go into STP and download their report and take look if the gross amount and allowance add up to the full gross amount on the manual report its fine.

Cheers

Chrisy

[Jo_Hunt]

Hi Chrissy

Thank you for your reply.

There are no allowances relating to this. The reason for the error is that a pay was processed, then reported. Then it was incorrect, so a reversal was done, then reported. Then the correcting pay run was processed and reported.

The problem is, the EOFY finalisation figure is matching the figures reported after the reversal was done, it is not picking up the correcting pay run.  I thought maybe our client lodged the reversing pay as the final report, however she assures me the correcting pay was the final one reported. I should point out this was all done on the same day, so maybe its a timing issue.

I understand this is all a learning curve, but if anyone has any ideas how to fix this would be very much appreciated.

Thank you 

[ChrisyJones]

Hi Jo,

Try pushing through a $0 run for that employee from the back up file, that also worked for me.

Cheers

Chrisy

[Jo_Hunt]

Hi Chrisy

Thank you, so are you saying you were able to STP report from the backup file?

[ChrisyJones · Accepted solution]

Hi Jo,

Yes that's correct, it was the fix the help desk gave me for an issue and it did work. 

Cheers

Chrisy

[Jo_Hunt]

Hi Chrisy

Thank you so much, we will give that a go

[Gayathri]

Hi @Jo_Hunt,

Thank you for the post! Welcome to the MYOB Community Forum.

As mentioned by @ChrisyJones you can do that by doing a $0 payrun even though the backup is offline.

If you have any further questions, please feel free to post again.

Thank you.

[ElkaS]

Hi @Gayathri, I had the same issue and restored a backup to my computer rather than over the online cloud file. Will it work if I correct the pays in this offline file or does the file need to be online to lodge the STP Finalisation again? 

Alternatively - can I restore over a current online file and fix it up that way and relodge finalisation, then restore back the current backup from the last action today to ensure all current work since the 28 June backup is restored? Was nervous to restore over an Online file so didn't do it this way.

Thanks, Elka

[ChrisyJones]

Hi ElkaS,

Yes back up to your computer and you can still connect to the portal to ammend and finalise.

Cheers 

Chrisy