STP Verification not balancing to Wages lodged

[Lisam]

Hi, 

I have a client with 5 employees.  Of these 5, three  balance to the MYOB Payroll Verification but 2 do not.  Their gross, PAYGW and Super are all under.  The only thing that balances is the leave amount for one.  There is also an allowance figure which is out slightly but i believe that is because of the change across to STP2 during the year. 

There is no reason why these 2 employees should differ from the other 3.  I maybe be doubling up one some other messages posted yesterday!  I have phoned MYOB and was told it was an MYOB issue. This was on Monday.  I have also contacted MYOB again but am yet to hear back.  I, like others I am sure, need this rectified before next pay run next week!

[NikkiParsons · Accepted solution]

@Lisam  Have you run a NIL STP for those two employees? We consider this step one in trouble shooting.

[Lisam]

Hi Nikki,  I am embarrased to say I didn't do this because they are full time employees and they were included in the final pay run for the year.  (I have only ever had to run a NIL pay run for terminated employees in the past to correct balances).

Thank you - this did work!

[Princess_R]

Hi @LisaM 

Thank you for letting us know. It's great to hear that you had this resolved. Please don't hesitate to post again if you need help in the future. We are more than happy to assist.

Thank you @NikkiParsons for sharing this step to troubleshoot the issue. I appreciate you taking the time to provide a resolution. This is a great help to other users with the same issue.

Cheers,

Princess