NikkiParsons
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Joined 11 years ago
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Re: Unable to search
Thanks Doreen_P I appreciate public holidays exist; however, businesses continue to operate on public holidays, and many MYOB customers rely on the ability to access and work within their accounting systems during these periods. As a paying customer, I do not believe it is unreasonable to expect either: functioning software, or at a minimum, skeleton support coverage when system functionality is impaired The absence of both — coupled with no advance warning and no effective support — is extremely frustrating and disruptive. It is also concerning that support does not recommence until 9:00am the following business day, leaving customers without assistance for an extended period. I am providing this feedback because the current approach does not align with the expectations of a paid, professional software service relied upon by businesses for critical accounting and compliance work.Unable to search
Is anyone else experiencing issues in AccountRight Desktop today? Despite the status page indicating all systems are operational, I’m unable to: search bank transactions drill into transactions (arrows are active but nothing opens) use the Find Transaction function I did call MYOB support, however the phone line advises support is unavailable today due to the public holiday and the call then disconnects. (MYOB embracing Australian Public Holidays!) I’m genuinely frustrated by the disconnect between the status page and the actual functionality of the software, particularly when support is unavailable and there’s no alternative assistance. I had specifically set today aside for catch-up work, and as I rely on the Desktop version due to time billing requirements, the browser version isn’t a workable option. Is anyone else experiencing the same issues, or can MYOB confirm whether this is a known problem?Re: 2 step authorize and password enter
Princess_R I have reviewed the information provided in your link and would like to share some ongoing issues with the implementation of the timeout functionality in MYOB AR desktop. Currently, the timeout causes the entire file to crash, requiring a forced "End Task" to restart the program. For the past two weeks, I have been calling most days to address these challenges, yet we still experience the inefficiency of logging into every file individually, even after completing 2FA to access our online profile. This is not only time-consuming but significantly reduces productivity. When working on multiple entity files, the time spent waiting for email codes, opening authenticator apps, or receiving SMS codes often exceeds the time it would have taken to complete the task. Additionally, the timeout functionality fails to consider workflows that involve using MYOB alongside other programs, such as working with reports in Excel. The requirement for continuous keystrokes or mouse movements to keep the session active makes it difficult to focus on external tasks for any length of time. For example, on Wednesday, the program was timing out with an "Are you still there?" message after just 15 minutes, though I noticed this behavior seemed to improve yesterday. While I understand MYOB’s legal obligation to implement 2FA as mandated for digital service providers under Australian legislation, it is not appropriate for MYOB to dictate how long a user can have a file open or determine whether they are actively working on it. System-level settings like screen savers and lock screens should remain the user's responsibility. The ATO mandates 2FA to ensure secure access to sensitive information, which is achieved when users log into their MYOB profile. Requiring 2FA for each individual file under the same profile is unnecessary and creates significant inefficiencies. A more reasonable approach would be to enforce 2FA for the initial login and allow access to all authorized files under the profile for a reasonable session duration, such as 8 hours. I urge MYOB to reconsider the current implementation to better balance security requirements with usability and productivity. Thank you for addressing these concerns.Re: 2 step authorize and password enter
Isaiah_C the overnight change in 2FA is mindbogglingly overkill. If files are on different versions (client hasn't upgraded and we don't want to upgrade as they manage their file) you have to do a full login in and 2FA, then if you swap files after doing a 2FA login in you have to fully sign in, and if you leave a file idle for a period of time to work around this, it kicks you out of the file and you have to fully login again with 2FA. Without a lie, I have logged in over 20 times since 10am this morning. It's ridiculous.No Accounts
Good morning, I have a file which is 20 years old and this morning I have 'no accounts'.... To add to this, logging in is still an issue with it looping like it did on Thursday last week before it completely fell over Doreen_P and I can't use the browser version as I need to use time billing. Had trouble logging in yesterday also.
