Self-Onboarding

[Aileen_6300]

Hi there - I'm trying to send a self-Onboarding email to a new staff member.  I've put in their name and email address and just keep getting a "Failed to Send" dialog box.  Have tried a few times... same result.

Is there something else I need to set up - Our payroll has been set up and functional for several years, maybe there's something I need to switch or select?  Is it likely to just be my internet service?  Please help if you can.

[Melisa_D]

Hi @Aileen_6300, 

Thanks for your post. Can I please confirm if your file is online ? This feature only works for online files. If it is, can you please clear your AccountRight cache and try to send the email again. 

Do let me know how you go.