Forum Discussion

Capricorn's avatar
Capricorn
Contributing Cover User
5 years ago
Solved

Subscription

I have been using MYOB AccountRight for over 12 years.  I have 3 MYOB company files that pay employees and have just been advised, via a phone call, that I need to take out a subscription for 2 of th...
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi CK3071 

     

    At this point in time, I’m not aware of any plans to alter how the Live Services work. That said this may be something that our team consider in the future, however I don’t have any timeframe on when this might potentially happen

Capricorn's avatar
Capricorn
Contributing Cover User

Thanks for the reply Neil.  I still don't understand why I have to have 3 subscriptions when I don't use AccountRight online.  If this is due to STP I should have been advised earlier so that I could look at other accounting software. Is this something that MYOB has come up with?  As I said I've been using MYOB for over 12 years and there has never been a problem having 1 subscription with 3 company files that pay employees.

Neil_M's avatar
Neil_M
Former Staff
5 years ago

HI Capricorn 

 

In previous versions, like AccountRight v19, having the one subscription entitled you to things like free phone support and access to the latest version. There were some additional features, specifically the M-Powered range, however these had a cost over and above the subscription itself for each file, service and in some cases transaction used.

 

Unlike AccountRight v19, in the AccountRight 201X range incorporates a range of live services, which includes STP reporting, as part of the subscription cost. Each subscription allows for live services on a single file. If you are wanting to use one or more live services on a file you will need a subscription for that file. Please note that live service entitlements are file specific, so you cannot split one subscription across multiple files to access certain live services

 

Storing the file on the cloud is just one of many live services. For a full list of live services, I recommend having a look at our forum post - Overview of Live Services

  • Capricorn's avatar
    Capricorn
    Contributing Cover User
    5 years ago

    Hi Neil

     

    I wish I had seen this post about the Overview before upgrading to AccountRight Live because I would have considered using another accounting software!  The only thing I use is the STP reporting, I won't use anything else as our internet service is not fast enough.  

    • MMSretail's avatar
      MMSretail
      Experienced Cover User
      5 years ago

      Hi Capricorn,

       

      I'm not sure when you moved to AR Cloud, though there is a cooling off period within which you can ask for a refund - Neil may not have mentioned this as he did know when you started the subscription.

       

      Remember just because Myob says they do not refund partial subscriptions, this does not make it LAW. Always explore the various options available to you. You can contact the Small Business & Family Enterprise Ombudsman.

       

      Cheers .......   geoff