Super Member number rejecting but is correct

[nahaccounts]

Hello!

When i process super, it has rejected a staff members for having an incorrect member number, but this number according to the super fund and the stapled super search through ATO as being correct.

It is a fairly long number and starts with two zero's, so i'm wondering if MYOB has a bit of a glitch because of this?

Help please! i've been trying to fix this for two consecutive qaurters now.

[Sam_R]

Hi @nahaccounts,

Thank you for your post. 

So that I can assist you furher with this, could you please confirm the following details in your reply:

• Fund name
• Fund USI
• Fund ABN

[nahaccounts]

• Fund name - CFS FIRSTCHOICE EMPLOYER SUPER-EMPLOYER SUPERANNUATION FUND
• Fund USI - FSF0361AU
• Fund ABN - 26 458 298 557

Thanks!

[Sam_R]

Hi @nahaccounts,

Thanks for that.

With this fund, you need to enter the prefix '065' at the start of the member number. This should then allow you to process your payments successfully. 

Do let me know if the issue persists. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[nahaccounts]

Thank you, ill give it a try.

[nahaccounts]

i've gone to update the member number and MYOB is telling me it must be 17 characters of less. 
the member number starts with these numbers 001065, do i remove the 001 and try?

[Sam_R]

Hi @nahaccounts,

Yes, the 001 may be the issue. Please proceed to remove it and attempt this again. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.