Super Reversal

[Traceace1]

Hello

I am trying to reverse a super payment in AccountRight as one of the contributions was returned (although has not hit our bank account yet)

I am following the instructions but when I select reverse Pay Superannuation nothing actually happens when I click on Authorise.

Has anyone else had this issue?  Am I missing something?

[Melisa_D]

Hi @Traceace1, 

Thanks for your post. Can you please provide a screenshot of the window you're in so that we can take a look into this for you. 

[Traceace1]

[Melisa_D]

Hi @Traceace1, 

Can you please hover over one of those red crosses and provide me with the error message so I can assist further. 

[Traceace1]

Hi Melisa

Nothing appears when I hover over the crosses

[Melisa_D]

Hi @Traceace1, 

Generally a red cross indicates that there is some missing or incorrect information in the company file for the employee or their super fund. Are you able to click on the red cross and does the error message populate ? Additionally, this help article has information on what could be the cause of the red cross. 

Please do let me know how you go. 

[Traceace1]

If I click on the cross it just puts a cross next the them employees name.  It doesn't make sense that there is missing or incorrect info. as this payment was successfully made back in January.  I am only trying to reverse what has previously been successfully processed

[Melisa_D]

Hi @Traceace1, 

Can you please hover over the cross next to the employees name that has appeared, information in regards to the error should appear. If it doesn't please send me a private message with your product serial number so I can look into this further. 

[Traceace1]

Hi Melissa

So although the reversal is not showing in the Manage Payments box, it is showing in the Super Clearing account.  Does this mean that I am good to go with the next step of the process being reprocessing the successfully paid super contributions and reprocessing the returned super contribution?

Please see screenshots attached

Thanks

Tracey

[Traceace1]

Hi Melissa

So I have looked at this again today as I was going to do the next step of reprocessing the super payments but they are not showing in the Pay Liabilites window. So it seems that I do need the reversal fixed. 

So I will private message you

Thanks