Super is NOT being calculated on my pays!

[RinaQLD]

I am doing a payrun and there IS NO SUPER CALCULATING ON THE PAY!!!

Is this being fixed?

Is anyone else having this problem?  

Superannuation AccountRight Live 2024.2.0 Build 2024.2.1.3

I am also noticing that one of the new employees I've added is not presenting in the payrun.  

[RinaQLD]

I just found that the superannuation guarantee setting switched to user entered amount per pay period. I did not do this myself and have been using these setting for 8 years. Maybe it switched in an upgrade?

[Earl_HD]

Hi @RinaQLD,

Thanks for your post. The key thing to investigate in this scenario is whether their superannuation item setup is incorrect. It's likely that the calculation basis is inaccurate, leading to improper calculations. You may also refer to this help article for further information. Superannuation.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl