Super payments still not deducted from bank

[Flinders]

I am aware of the super issue for super payments processed in February.

I have since reversed the February payment in MYOB and resent for payment but this has been siting in the status "Processing Payment" since the 23/2/2022.

We have since processed March and this payment has come out of  the bank.

Any idea when this issue will be fixed and when we can expect payments coming out of the bank? 

[Melisa_D]

Hi @Flinders, 

Thanks for your post. Can you please send me a private message with the following details so I can assist:

• Serial number 
• Your full name and email address 
• File ID (This can be found by going to Help > About MYOB AccountRight)
• Screenshot of the payment status in the manage payments window 
• Confirmation on whether the payment in February had been deducted out of your account or did it not get deducted 
• Transaction amount

[Flinders]

Thank you I have sent a PM

[Flinders]

Hi @Melisa_D 

Just following up on the Private message  i sent in regards to the Super not yet being processed.

Can you please reply or advise as super is due for payment his month

Thanks

[Melisa_D]

Hi @Flinders, 

Sorry for the delay in my response, I've responded to your private message requesting more information.