Superannuation Fund - Future Super

[Shejuti_Afreen]

Hi,

I am trying to process a super payment and MYOB is saying the following fund:

Future Super fund - can no longer receive contributions using Pay Super. Please edit the Fund from the Superannuation Fund List window and select a valid name for it. (this is the error message I receive)

I have checked the USI and ABN for the super fund - FUTURE super and it all seems correct and is appearing on the MYOB drop down list for Super Funds.

How can I correct this issue so I can process the Jul to Sep Super payment?

Shejuti

[Melisa_D]

Hi @Shejuti_Afreen, 

Thank you for your post. So I can take a look into this with our teams, can you please confirm the super funds ABN and spin/USI number. Also, if possible please attach a screenshot of the message you receive when attempting to pay this fund. 

[Shejuti_Afreen]

Super Fund ABN: 45 960 194 277

USI: 45 960 194 277 010

[Melisa_D · Accepted solution]

Hi @Shejuti_Afreen, 

Thanks for those details, I can see that these details are correct and are listed on our Super fund list. I'm having troubles viewing your pictures attached. Can you please attach a screenshot using the windows snipping tool and send it through via private message so I can look into this further. 

Update: This was resolved via private message, superfund updated.

[riseandgrind]

Hi I am having the same issue can you please clarify the resolution?

[Melisa_D]

Hi @riseandgrind, 

Thanks for your post and welcome to the Community Forum ! Can you please confirm the fund ABN and spin/USI number so I can look into this for you. 

[riseandgrind]

Hi @Melisa_D 

I have attached a photo of the ABN and SPIN

[Melisa_D]

HI @riseandgrind, 

Thanks for the screenshot. Looking at our super fund list Future super is listed, you can find this on this link. 

There may be a corruption in the superfund card file set up, to fix this we simply set up the superfund again, assign to the employee card and process pay super.

A. Create a New superfund in: Payroll settings > Superannuation fund tab > Create super fund.
You will get a warning about the name existing, just add a number or letter to the end of the name.

B. Assigned this new Super Fund to the Employee Card: Payroll Details>Superannuation.

C. Try to process PaySuper again.

Do let me know how you go.