Superannuation Reversal Payment

[Mandy83]

Evening,

I have got a client that had a superannuation payment that had an error with the payment. As such they received an email from MYOB detailing that the payment needs to be reversed. The payment was reveresed as per the instructions. However the month that was reversed is now not coming up to complete a new super pay run. In 'Managed Payments' secition of payroll, the status is still coming up as 'Funds Requested' and it relates to the first payment run. 

Can you please help as I am not sure where to go from here!!!

Thanks

[Tracey_H]

Hi @Mandy83 

So that I can look into the status of your super payment can you please send me the following information in a private message:

• serial number
• primary contact name
• screenshot of the Manage payments window

[Mandy83]

Hi Tracy

I have sent you a personal message last week as requested.

Did you get it ?

Thanks 

[Tracey_H]

Hi @Mandy83 

Apologies for the delay in getting back to you, I've replied to your private message.