Superannuation payment error

[design_jpe]

Hello

I am trying to process superannuation for a new employee.  Their super fund details weren't correct when i first processed thier payroll, and when i tried to process super I received the error message"You need to enter a valid employee membership number for this employee".

I have now confirmed thier super fund details and member number, however I am receiving the same error message.

Does anyone know how to resolve this?

Thanks 
Matt

[Melisa_D]

Hi @design_jpe, 

Thanks for your post. Can you please confirm the employees Superannuation funds name, ABN and spin/USI number so I can take a look into this for you. 

[design_jpe]

Hi Melisa

Thanks for the reply.  Super details are:

CFS Firstchoice Personal Super

FSF0217AU/FSF0217AU

ACN 26 458 298 557

Cheers

[Melisa_D · Accepted solution]

Hi @design_jpe, 

Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

Do let me know how you go. 

[design_jpe]

Thank you Melisa

Adding in the missing zero did the trick!