URGENT: Payroll not recording

[MattGordon16]

Hi,

Im getting the following error when trying to record a payrun (Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 02957111-9421-483b-afc1-7c414a79f562)

I get the same thing pop up when trying to process the pay run through both the software and the browser versions of MYOB Accountright

I would appreciate assistance asap as these wages need to be paid today

[MattGordon16]

Hi @Komal_S & @selinan2 ,

Im getting the following error when trying to record a payrun (Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 02957111-9421-483b-afc1-7c414a79f562)

I get the same thing pop up when trying to process the pay run through both the software and the browser versions of MYOB Accountright

[Melisa_D]

Hi @MattGordon16, 

When recording payroll in AccountRight, are they recording as $0.00 ? If they are, can you please confirm the last 4 digits of your product serial number and file ID of the file so I can assist. (This can be found by going to Help > About MYOB AccountRight)

[MattGordon16]

Hi @Melisa_D 

That is correct, they are recording as $0 despite spending an hour entering each staff's weekly hours in.

4 digits of serial number are 0028. File ID is 1

thanks

[Melisa_D]

Hi @MattGordon16, 

I am having troubles locating that serial number, can you please send me a private message with the full serial number. 

[MattGordon16]

Private message sent

thanks

[Danso]

I have the same payroll issue. 

I will send you a private message with my full serial number. 

[Melisa_D]

Hi @Danso, 

Welcome to the Community Forum ! Please send me a private message with the serial number and file ID (This can be found by going to Help > About MYOB AccountRight).