Unable to process first payroll for July 2022

[TPYSA22]

Everytime I try to process a pay run it comes up with this message

"Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 66908ad8-be95-4b0a-bee8-6309f70333f3 "

Even a certain employee card file will not open and requires a restart of accountright.

Basically the last week has been issue after issue with myob !

[TPYSA22]

Hi Sam,

Are you able to help us as we are faced with the same problems not being able to process the first payroll for the financial year.

[Sam_R]

Hi @TPYSA22,

Happy to look into this for you. 

Could you please reply with the last 4-digits of the serial number and the Company File ID this relates to? (Help>About MYOB Accountright> Company File ID:__)

[TPYSA22]

Last 4 digits of serial number : 5750

Sorry Sam - I dont understand what company file ID is and where I can locate it?

[Sam_R · Accepted solution]

Hi @TPYSA22,

No problem, I've managed to locate your file and run the required script over it. 

Please close, then re-open your software before attempting this process again.

Do let me know if the issue persists.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[TPYSA22]

Hi Sam,

That seems to have fixed the problem...for now

Will this be fixed permanently or will I be faced with the same problem?

Also are you able to tell me what was wrong and why this was happening?

[Sam_R]

Hi @TPYSA22,

Is that error still persisting now? I did run another script over the file that should correct that error too. 

[TPYSA22]

Hi Sam,

Everything is fine now but I would like to know whether the script will fix it permanently or not?

[phenina]

Hi, 

We are having the same problem, can you please assist?

Thank you 

Phenina

[Tracey_H]

Hi @TPYSA22 

Great to hear that your issues have been resolved. You shouldn't have this problem again, but do reach out to us if you have any further issues.