Unknown Code error

[Debbie]

My client tried to change details of an employee and a message has come up with a message Something gone wrong. I have search errors and there was none for this one. There has been a prvious solved case but MYOB had fixed.

Code:
Unknown (0)

Message:
(Unknown): ShowUIView(CardDetail,...,...)

MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 977

[Melisa_D]

Hi @Debbie, 

Thanks for your post. There is a script we can run over the file to resolve this, can you please confirm the last 4 digits of the product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can have this arranged to be run over the file. 

[Debbie]

Hi Melisa,

The last 4 digits are 7649.

Thank you for your prompt response

[Debbie]

Sorry Melisa,

The company ID 1 & s/n 7469.

Thanks Debbie

[Debbie]

Hi Melisa,

My client wants to know if she can use the file in the meantime?

[Melisa_D]

Hi @Debbie, 

I'm having trouble locating the serial number, can you please send me a private message with the full serial number so I can locate the account. 

Your client can continue to work on the file in the meantime. 

[Debbie · Accepted solution]

Thankyou Melisa all good! Very quick response and my client is happy - Thankyou from Kindilan

[ChelseaT]

Hi 

I am having this issue as well with several employee cards.  Can you please assist?

Thanks

Chelsea