error message on payroll processing - update 2023.6

[KBContracting]

Hi

I've updated to 2023.6 this morning and have been trying all day to process a payrun.  I keep getting 'something went wrong and accountright needs to close' on my desktop when I click on the process pays button  or "something went wrong, please try again" on the online portal when I report to the ato.

This is only happening on one of my online businesses, the other one processed pays as normal after the update.

Any help would be apprecitated.

Cheers

[Celia_B]

Hi @KBContracting 

Thanks for reaching out to us. And welcome to the Community Forum.

In this matter, When you received this error message, Restarting AccountRight often resolves the error like this because it removes temporary files stored on your computer which can sometimes cause the problem. When AccountRight re-opens, the temporary files are gone. 

You can see more information on this error message by checking on this help article: Error: Something's gone wrong and AccountRight needs to close. 

Let me know if you need further assistance with this, I am happy to assist you. 

Thanks, 

Cel

[KBContracting]

Celia_B, I have (repeatedly for 2 days now) tried restarting MYOB, restarting my computer, completely shutting down computer - leaving for an hour or two & restarting, refreshing online portal, shutting down and relogging into online portal and checked that my computer has completed all necessary updates for windows.  All these were suggested through a google search for possible solution for the problem which I conducted before posting on this forum.

Do you have any other suggestions?

[Genreve_S]

Hi @KBContracting, 

Thanks for the update. 

Sorry to hear about your difficulties accessing the payroll part of the system. If you are still experiencing the same issue until now, may I ask for a screenshot of the error message?

We look forward to your response. 

Cheers, 

Genreve

[Genreve_S]

Hi @KBContracting. 

Let us know if you're still having the same issue with accessing your payroll system. We're happy to help. 

If you have any other questions or concerns please feel free to include them in your next response or create a new thread. 

Cheers, 

Genreve