reach the limit of confirmation and my company file is read only

[icey]

please help me to confirm my company file which is int the read only mode, can't enter new transaction

regards

issac

[CloverQ · Accepted solution]

Hi @icey 

I'm happy to take a look, could you please send me a private message with the following information:

- Your serial number

- Business name, primary contact person's full name and email address registered with us.

- Open the company file in Read Only, go to Help > About, either provide a screenshot of it or grab the product name, version number and Company File ID number please.

You can send the private message by mouse over my avatar and choose 'Send a message'.

[icey]

dear

thanks for reply, attached is screen short

[CloverQ]

Hi @icey 

Thanks for the screenshot. As it contains your serial number information, we didn't allow it to display here. Please do not post sensitive account information on the public board, instead please send them to moderators privately when needed. 

I've sent you a private message with additional information regarding your account. You can find the message by clicking on your avatar from the top right corner, then click on the mail icon.