super payment still showing as processing payment

[VSNT]

How long does support normally take its been 25 minutes on hold now

[VSNT]

Ive been trying to get help from phone support but its not happening, Ive now wasted more than half an hour

I need assistance with a super payment showing as processing payment even though the payment has come out of bank account. 

How do we rectify this ???

Somebody please assist

[Sam_R]

Hi @VSNT,

Thank you for your post, however, sorry to hear about the wait times you've experienced. 

We do advise allowing 5 business days whilst the payment is processed through the clearing house and off to the funds. If it has been longer than this, could you please send the below details via private message so I can look into this for you?

• Serial number
• Business name 
• Your name + email