Cannot Back up

[Heaven15]

Today I cannot back up. A different box pops up saying that all users must close windows and return to command centre. it makes not difference.

Usually MYOB just boots everyone out automatically.

ANy ideas?

[Steven_M]

Hi @Heaven15 

Generally, that message would appear if you have a window open on screen. 

If you are encountering this message, I would make sure that no other users are logged into the company file. If you are the sole user, go to Window>>Close All. This would ensure that all windows are closed- including ones that are potentially off-screen.

Once that has been attempted do try that backup process again.