Divide by zero error

[PickfordJerry]

Hi

I am trying to process this order to an invoice (screen shot attached). When I try to record the invoice I get an error saying the sytem needs to restart. I've clicked the link to find the error is divide by zero. 

The top item on the order was purchased from a supplier specifically for this job so is the same amount that is in stock.

No items are repeated in the invoice, none of the items have a discount applied and all are to two decimal places. 

I've already spent 1 1/2 hours on the phone yesterday to speak to someone, as I could provide our serial number as our office staff had finished for the day, they wouldn't/couldn't help me. I know have our serial number but don't have another 1 1/2 hours to wait to speak to someone. 

[Komal_S · Accepted solution]

Hi @PickfordJerry 

Sorry to hear you had that experience with the phone based teams. Please send me your product serial number, company file name and screenshot of the error log by Private Message so we can investigate this.

[PickfordJerry]

Hi Komal_S

That has fixed the problem thank you.

MYOB ran a script on our file & then the invoice could be recorded.