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millard1's avatar
millard1
User
2 years ago

Emailing

Not able to send email/payslips from myob

 

I get this error - "The Email Could'nt be sent"

Emails sent using Accountright can't exceed 10mb 

 

Can you please how I can fix this

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  • millard1's avatar
    millard1
    User
    2 years ago

    Hi,

     

    I am getting this message also, can you help me with this one as well?

     

    Thanks,

    Michelle

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      2 years ago

      Hi millard1 

       

      You would generally encounter this situation when you don't have an active subscription in place. We do recommend contacting our team directly to discuss enabling that subscription.

       

      In the meantime you are welcome to use a desktop email program like Outlook to send those emails - Sending emails using Outlook

      • millard1's avatar
        millard1
        User
        2 years ago

        Thanks, 

         

        I plan on going forward with a plan. 

        We had a 30 days trial and 1/2 price for the months after, but I want to keep ot going.

        But I have ticked send emails using accountright and error still appears.