File Stuck in back up - Cant open

[Rachp]

Hi One of our company file has an Error Message "Backup in progress. This company file is currently backing up. You can sign on once the back up is complete".  i have been trying for hours to get.  The file was backed up on Friday and the machine shut down so not sure what happened.  Please help, desperately trying to complete EOFY stuff.

Thanks

[Sam_R · Accepted solution]

Hi @Rachp,

Happy to help with this. 

Could you please reply with the last 4-digits of your serial number and the Company file ID this relates to? i.e. Company Data File: 1

[Rachp]

6011

J&K Group debtors

[Rachp]

6011

J&K Group Debtors

[Sam_R]

Hi @Rachp,

Thanks for confirming, I've just reset your file back to Active. 

Please let me know if the issue persists. 

[Rachp]

@Sam_R 

[Rachp]

Tahnk you @Sam_R you are a lifesaver. Didnt want to lose my last stuff for the dash for EOFY.

[hopstop]

Hi My AccountRight is stuck in backup and we can't use the system. Can you please helpas we can't do any work.

[Melisa_D]

Hi @hopstop, 

Thanks for your post. I've had the script run over your file to resolve this, do let us know how it goes. 

[hopstop]

Thank you so much for fixing that so quickly, all good now