Importing sales item data error -90

[JessArmstrong]

Hi there, I have followed your instructions to export data (Sales - Items) to a .txt template and have then edited the date only, saved as .txt and attempted to import and get the following error message:

0 records imported without errors.
1 records skipped.
0 records imported with warnings.

Error -90: Ex-Tax Amount and Inc-Tax Amount are invalid or blank.

Any suggestions?

[Mike_James · Accepted solution]

Hi @JessArmstrong , welcome to the forum. Are you able to attach the file you are importing (provided the content is not sensitive), and the log file?

Does the text file being imported have {} on line 1, no blank line between the header line and the first invoice, and no blank lines at the end?

[JessArmstrong]

Hi, that advice seems to have fixed my first error but now I have an error message saying it cannot find the customer.  Files are attached.  I have altered the customer name for senstitivity purposes but had imported this file having only changed the date, deleting additional rows and inserting the {} as recommended.  I would have expected this to create a draft invoice as I have only exported a sample of fields from the Sales - Item template to modify.  Is this the correct process?

Thanks,

Jessica.

[Mike_James]

Hi @JessArmstrong , the first two lines of your text file need to be prepared as follows:

{}
Co./Last Name First Name Invoice # Date Customer PO Item Number Quantity Description Inc-Tax Price

Then your invoice lines as they are, but I think you'll need to add columns for :

ex-tax price

net line total

inc tax line total

tax code

tax amount

[JessArmstrong]

Tried a few other attempts, importing the following fields having first exported, changing the date only, then reimporting, (note net line total and incl tax line total not available).  Got the same error code 190 - customer not found.  Any other ideas?

Co./Last Name,First Name,Invoice #,Date,Customer PO,Item Number,Quantity,Description,Price,Inc-Tax Price,Total,Inc-Tax Total,Tax Code,Non-GST Amount,GST Amount,Card ID
{}

[Mike_James]

Hi @JessArmstrong , the Braces should be on line 1, above the column headings.

[JessArmstrong]

I tried that after re-reading your response.  MYOB then doesn't recognising the column headings to match, refer enclosed.  Note, I have altered the customer name for privacy purposes.  I think the {} have to come between the header and first line of data - is that correct?

[Mike_James]

Hi @JessArmstrong , looks like an import into v19. Please remove the braces (delete the line), and try again.

Braces tell MYOB the import file is formatted for Accountright Live. 

[JessArmstrong]

Success, thank you!  Had to also remove invoice number as this duplicated.