Mike_James
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Joined 19 years ago
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Re: MYOB Online Backups - Clarification Required: Duration & Retention of Backups
Hi johnlink , before using backups, try the Journal Security Audit report under the Accounts report tab. This report can show you all the adds/changes/deletes to transactions in your file (1) made in a given date range and (2) for a range of transaction dates. It can be further filtered by transaction type, change type and user. Hopefully this will help pin down the change.19Views0likes0CommentsRe: API errors 500 Server ,504 Gateway Timeout
Hi Phocas , as a developer, and if you are signed in to the forum, the MYOB Business API | MYOB Community is the best place to ask opinions of the MYOB Business developer community as a whole. Delays in replies to API support requests have been mentioned several times recently. Performance for our customers running (payables) integration apps all day every weekday has been quite good in recent times, and the same with our customers running reporting apps, which can stress the API even more. We've certainly had our share of 500/504s in the past. We've introduced a "reducing skip value" approach along with retries, eg 1st time skip 1000, 2nd 500, 3rd 250, etc., this has helped. Large item sales and purchases are usually the worst performers. MYOB did announce a performance improvement for item purchases in the latest release (2026.8): API developers Faster purchase bill retrieval in the public API We’ve improved the performance of the purchase bill endpoints when retrieving bills with many lines. This helps third-party apps retrieve large numbers of bills more reliably. .Re: Cease subscription
Hi Doreen_P , reading up on the read-only plan, I notice a couple of things: you have to receive an invitation to take up this offer it expires on 31st December 2026. Is the offer period going to be extended? Why is it invitation only? Is a full subscription also required (at all times)?46Views0likes1CommentRe: 504 Gateway Timeout on /tpa/api/consent and /tpa/api/consent/validateUser
Hi Bonso , according to How long do access tokens & refresh tokens last? – Support for the MYOB family of SME product APIs since 2020 the refresh tokens last a week. (In 2020 that was reduced from 1 year). I'm not aware of any subsequent changes.21Views1like0CommentsRe: Account Right Plus - Uploading an offline file online
Hi theresa1 , do you have an invoice from MYOB, or emails from migration, listing the 6 serial numbers? Do you have a case number? Quote it in your reply and ask moderators to request elevation. I presume you have used the option to "upload an offline file". This thread seems to be about similar problems: AccountRight Plus active but “Subscription required” error for over a month | MYOB Community25Views0likes0CommentsRe: MyTrucking: Integration with Third Party App
Hi AEH2 , in your AccountRight file, do you have the custom invoice form set as the default on every customer card? If not I think that may help. (If not, adding it to every card can be done by making an online backup, then exporting the Co./Last Name, Record ID and Sales/purchase layout fields (plus any others you may need) to a file, edit this file in Excel, re-save as a new text file, then re-import to AccountRIght, using the record ID field to match cards).42Views0likes0CommentsUpdate desktop Excel report format to xlsx
Desktop Excel reports export as xls files, a legacy format which is rightly being rejected in many users' environments due to security risks. Please update to the current xlsx format. I'm aware that this may affect the OfficeLink program itself as well as the dozens of templates, but really this change is long overdue. This was raised as an idea a year ago, but it was interpreted as a support issue and closed.39Views4likes0Comments