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DamienLifestyle's avatar
DamienLifestyle
Contributing Cover User
2 years ago

Missing supplier details

Hi all

 

recently one of my company files has lost some suppliers. 

 

To explain.  I have entered an invoice prior with a specific supplier and now when i want to pay it that supplier does not come up.

 

to make it more confusing when i go to the account code that that supplier codes to and look at the transaction list i can see the transacton and the supplier and the outstanding invoice.'

 

suggestions?

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi DamienLifestyle 

     

    Thanks for your post. If a supplier is not available for selection in Pay bills>>Supplier field, check if the supplier card has been made inactive.

     

    1. go to Card File>>Cards List>>Supplier tab
    2. tick Show Inactive
    3. if the card is inactive the zoom arrow will be grey
    4. click on the zoom arrow to open the card and untick Inactive card
    5. click OK to save

    image.png

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.