I've been on hold this morning for an hour and 41 minutes just to get a confirmation code so I can use MYOB to print invoices. Seriously?!?!? Is there any other way to get this code?

Hi KK006, Thanks for reaching out, however, sorry to hear about this. So that I can assist you further with this, could you please send me a private message with the following details: Serial number Company File Code If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Confirmed file via PM - Resolved 6/10

Thank you Sam.Wish I had done this in the first place instead of being on hold so long. As easy as a PM!

I have been trying for three days to speak to support. Today alone was on hold for 4 hours only to be cut offSince wednesday we have been on hold for more that 12 hours

sorry to hear that - I'm nearly 5 hours today

Hahahaha, i'm currently 1 hour and 22 minutes on hold. I'll beat you soon

Click on the link above on the "private message" and ask if you can speak with someone about your problem. As soon as I did the PM thing and Sam sorted me out I had a notification that the chat session I was in (waiting in a que) was ready as well. That's Murphy for ya. :smileyvery-happy:

On hold for 1.41 hours! | MYOB Community

18 Replies

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daniel116
Experienced User
2 years ago
I have been trying for three days to speak to support. Today alone was on hold for 4 hours only to be cut off
Since wednesday we have been on hold for more that 12 hours
Sam_R
Former Staff
2 years ago
Hi KK006,

Thanks for reaching out, however, sorry to hear about this.

So that I can assist you further with this, could you please send me a private message with the following details:

Serial number

Company File Code

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Confirmed file via PM - Resolved 6/10
- KK006
  Contributing User
  2 years ago
  Thank you Sam.
  Wish I had done this in the first place instead of being on hold so long. As easy as a PM!
  - Deathstar3
    Contributing User
    2 years ago
    Hahahaha, i'm currently 1 hour and 22 minutes on hold. I'll beat you soon
- Steven_M
  Former Staff
  2 years ago
  Hi Everyone
  
  We do have some excellent support options available that don't involve contacting our phone-based teams. Check out this post for a full range.
  
  In saying that, you are always welcome to post on this Forum. I'm sure the MYOB Community would be happy to assist.
  - daniel116
    Experienced User
    2 years ago
    Steven
    no offence but your response is totally rediculous.
    If the forum was able to help do you think I would spend now 13 hours in 3 days waiting for tedchinical help.
    Funny how you guys are quick to charge the monthly fee with no regrds to assistance in a timely fashion
- KK006
  Contributing User
  2 years ago
  Hi Sam,
  
  I've sent you a PM regarding the same thing about a confirmation code after trying everything I could the last few days. Shouldn't this be a simple thing?
  If all of the other avenues of getting a simple confirmation code don't work are they able to be fixed? I've been everywhere directed from the Help Centre and not one of the directions work and come up with error codes.
  - Tracey_H
    Former Staff
    2 years ago
    Hi KK006
    
    Checking your account I can see that Company file ID 1 was successfully confirmed at 12.01 today. If you are still experiencing issues with this we have a self-serve confirmation service for older products, details are available here.