Online payments not working

[Tracyferret]

My client has been trying to pay an invoice online payments 'Pay Now' button not working and getting an error message - They are unable to process the payment.  HELP

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Please try again later or contact the issuing business for assistance.

[Earl_HD]

Hi @Tracyferret,

Thank you so much for your post and welcome to Community Forum!  

I am sorry to hear that you were having issues in processing online payments. I just want to thank you for the detailed information. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. 

This type of error occurs if there is: 

     - Invalid character in the invoice number. 

     - Missing Country on the linked customer card. 

To fix this, Remove invalid characters from the invoice number. Should be numeric only and Ensure customer card has a country set. 

Please do let me know how you go on this. 

Regards, 

Earl