Unable to print receipts

[SIA1986]

Hi 

I have just processed a number of payments and have gone to print receipts and they are not showing up at all.

I have gone into the Advanced filters and clicked the unprinted receipts only and nothing shows up at all.

Can you please help.

Thanks 

[Melisa_D · Accepted solution]

Hi @SIA1986, 

Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams, our teams have found that after creating a customer payment via the Bank Feeds window for a customer that has the deliver option 'to be emailed' will not load in the print receipts window. I have run the script over your file to resolve this, they should now appear. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[SIA1986]

Hi Melisa

Thanks for your response.  I can access all receipts now.

Thank you

[BellaCT]

Hi @Melisa_D 

I am also having the same trouble trying to print receipts and believe I need the script to be run on my company file.

Can you arrange this for me please?

[Melisa_D]

Hi @BellaCT, 

Thanks for your post. I'm happy to arrange this, can you please confirm the last 4 digits of your product serial number and file ID (This can be found by going to Help > About MYOB AccountRight).

[BellaCT]

Hi @Melisa_D 

Thank you for the prompt reply.

The last 4 digits are as follows:

Serial #  0821

company File ID# 9

Thank you

[Melisa_D]

Hi @BellaCT, 

Thanks for confirming that, I've had the script run over your file. 

Do let me know how it goes. 

[BellaCT]

It is working perfectly !

Thank you @Melisa_D 

[SIA1986]

Hi Melissa

The same issue is happening again.  Since the end of March no receipts are showing.

Could you please fix this issue again?

Thanks

[Melisa_D]

Hi @SIA1986, 

Thank you for your post, I've had the script run over your company file.