Forum Discussion

SIA1986's avatar
SIA1986
User
3 years ago
Solved

Unable to print receipts

Hi    I have just processed a number of payments and have gone to print receipts and they are not showing up at all.   I have gone into the Advanced filters and clicked the unprinted receipts onl...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi SIA1986, 

     

    Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams, our teams have found that after creating a customer payment via the Bank Feeds window for a customer that has the deliver option 'to be emailed' will not load in the print receipts window. I have run the script over your file to resolve this, they should now appear. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi SIA1986, 

 

Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams, our teams have found that after creating a customer payment via the Bank Feeds window for a customer that has the deliver option 'to be emailed' will not load in the print receipts window. I have run the script over your file to resolve this, they should now appear. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • SIA1986's avatar
    SIA1986
    User
    3 years ago

    Hi Melisa

     

    Thanks for your response.  I can access all receipts now.

     

    Thank you

  • BellaCT's avatar
    BellaCT
    Experienced User
    3 years ago

    Hi Melisa_D 

     

    I am also having the same trouble trying to print receipts and believe I need the script to be run on my company file.

     

    Can you arrange this for me please?

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi BellaCT, 

       

      Thanks for your post. I'm happy to arrange this, can you please confirm the last 4 digits of your product serial number and file ID (This can be found by going to Help > About MYOB AccountRight).

      • BellaCT's avatar
        BellaCT
        Experienced User
        3 years ago

        Hi Melisa_D 

         

        Thank you for the prompt reply.

         

        The last 4 digits are as follows:

        Serial #  0821

        company File ID# 9

         

        Thank you

  • SIA1986's avatar
    SIA1986
    User
    3 years ago

    Hi Melissa

     

    The same issue is happening again.  Since the end of March no receipts are showing.

     

    Could you please fix this issue again?

     

    Thanks

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi SIA1986, 

       

      Thank you for your post, I've had the script run over your company file.