Forum Discussion

Contributing User

3 years ago

Receipts not printing

Hi all,

Not able to view or print receipts at the moment from AccountRight. Is there a current issue? I did manage to print one this morning but when I closed an open sale ( received payment ) I went in to print receipt and could not locate it. It is showing in the bank register ???????

Melisa_D
3 years ago
Hi Gabrielle_Inez,

Thanks for your post. Our teams are aware of an issue with receipts with a delivery status of 'Already printed' are unable to be re-printed, there is currently a script we can run over your file to resolve this. If you could please confirm the below details so I can have the script arranged to be run over your file:

Last 4 digits of your product serial number

File ID of the file experiencing this issue (This can be found by going to Help > About MYOB AccountRight)

Melisa_D
Former Staff
3 years ago
Hi Gabrielle_Inez,

Thanks for your post. Our teams are aware of an issue with receipts with a delivery status of 'Already printed' are unable to be re-printed, there is currently a script we can run over your file to resolve this. If you could please confirm the below details so I can have the script arranged to be run over your file:

Last 4 digits of your product serial number

File ID of the file experiencing this issue (This can be found by going to Help > About MYOB AccountRight)
- Gabrielle_Inez
  Contributing User
  3 years ago
  Hi Melisa,
  
  Last four digits serial number - 2017 and ID - 2 .
  
  Thanks for getting back to me so prompty. Cheers
  - Melisa_D
    Former Staff
    3 years ago
    Hi Gabrielle_Inez,
    
    You're welcome, I've had that script over your file for you.
    
    Please do let me know how it goes.
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Irishman1
  3 years ago
  Hi Melisa
  
  I am having the same issue
  
  Serial 8056
  File ID 1
  
  If you could run the script over this file and let me know as well, that would be great
  
  Regards
  
  Patrick
  - Melisa_D
    Former Staff
    3 years ago
    Hi Irishman1,
    
    Thanks for your post and welcome to the Community Forum ! I've had that script run over the file for you.
    
    Do let me know how it goes.
- SteveNew
  3 years ago
  I appears that I am having the same issue with printing receipts. The ones I am having trouble with is anything that is not a direct deposit.
  
  Serial No: 5744
  File ID: 1
  Thank you, Simone.
  - Sam_R
    Former Staff
    3 years ago
    Hi SteveNew,
    
    Thanks for reaching out.
    
    I have just run the script over your file, let me know if you require further assistance.