Forum Discussion

Gabrielle_Inez's avatar
Gabrielle_Inez
Contributing User
3 years ago
Solved

Receipts not printing

Hi all,    Not able to view or print receipts at the moment from AccountRight. Is there a current issue? I did manage to print one this morning but when I closed an open sale ( received payment ) I...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Gabrielle_Inez, 

     

    Thanks for your post. Our teams are aware of an issue with receipts with a delivery status of 'Already printed' are unable to be re-printed, there is currently a script we can run over your file to resolve this. If you could please confirm the below details so I can have the script arranged to be run over your file:

    • Last 4 digits of your product serial number 
    • File ID of the file experiencing this issue (This can be found by going to Help > About MYOB AccountRight)
Irishman1's avatar
Irishman1
User

Hi Melisa

 

I am having the same issue

 

Serial 8056

File ID 1

 

If you could run the script over this file and let me know as well, that would be great

 

Regards

 

Patrick

 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Irishman1, 

 

Thanks for your post and welcome to the Community Forum ! I've had that script run over the file for you. 

 

Do let me know how it goes. 

  • Challenged's avatar
    Challenged
    Cover User
    3 years ago

    Hi Melisa

     

    I am having the same issue

     

    Serial 3900

    File ID 1

     

    If you could run the script over this file and let me know as well, that would be great

     

    Regards

     

    Joanne

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Challenged, 

       

      Thanks for your post. I'm having troubles locating your serial number, can you please send me a private message with the full serial number so I can have this arranged for you. 

      • BRT's avatar
        BRT
        Contributing User
        3 years ago

        Hi Melisa

         

        Hi

        I am having same issue again.  

         

        Serial 3900

        File ID 1

         

        If you could run the script over this file and let me know as well, that would be great

         

        Regards

         

        Joanne