Forum Discussion

9970's avatar
9970
Contributing User
3 years ago
Solved

Unable to print receipts

Good Afternoon

 

We too are having this problem, seems to have started today, Have tried all the sugestions but unable to find the receipts to print.

 

Looking at all the other posts on this looks like you will have to run a script for this.

 

Regards

 

Vicki

  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi SDuddy 

     

    I have run that script over your file. Let me know if you still have any issues.

     

    9970 

    I am sorry to hear it hasn't fully solved it for you. I know in our next update (2021.4) this issue will be resolved. This update will come out very soon. Alternatively, I can apply for you file to be sent in for a repair, this usually takes 3-4 working days. 

26 Replies

Sort By
Replies have been turned off for this discussion
  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    3 years ago

    Hi 9970 

     

    Thanks for your post.

     

    If you have tried to untick the Unprinted Receipts Only box in Advanced filters and your receipts are still not appearing the Print Receipts window, I can run a script over your file that could solve your issue.

     

    • What are the LAST FOUR DIGITS of the serial number (Setup>>Company Information)
    • What is the company file ID (Help>>About AccountRight)

    As soon as I have this I will be able to run the script.

    • 9970's avatar
      9970
      Contributing User
      3 years ago

      Hi Yanike

       

      Last 4 didgits are 3039.

      Company file ID is 1

       

      Kind regards

       

      Vicki

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        3 years ago

        9970 

         

        Hi Vicki,

         

        I ran the script over that file for you. Let me know if you are able to print receipts now.