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LISA_2021's avatar
LISA_2021
User
3 years ago
Solved

Re: Unable to print receipts

I have got the same problem since yesterday. 

The last 4 digit is 5092

Company ID  is 4

 

Thanks 

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi LISA_2021 


    Thanks for confirming!

     

    You should have received an email with instructions on how to upload the file. Please follow that email and feel free to reach out if you have further questions on anything.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi LISA_2021 


    Welcome to the Community Forum!

     

    I notice this file is not online and we can only run this script on online files. Can you please upload it online by going to File>>Go online and confirm once it's done so I can then run the scripts. 

    • LISA_2021's avatar
      LISA_2021
      User
      3 years ago

      Hi Komal 

       

      Our MYOB is saved under server.

      The manager has no intention to put MYOB online ....

      Does this mean we will never get this problem fixed?

       

      Regards

      Lisa 

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi LISA_2021 

         

        In that case, we can organise to get a copy of your file in so our teams can run the local scripts. Please let me know if you wish to go ahead with that and I will send you instructions for uploading the backup of your file to our team.