Forum Discussion

4 years ago

Solved

Re: Unable to print receipts

I have got the same problem since yesterday.

The last 4 digit is 5092

Company ID is 4

Thanks

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Komal_S
MYOB Staff
4 years ago
Hi LISA_2021

Thanks for confirming!

You should have received an email with instructions on how to upload the file. Please follow that email and feel free to reach out if you have further questions on anything.
LISA_2021
4 years ago
Thank you for the prompt response. I have uploaded the file, thanks.
Komal_S
MYOB Staff
4 years ago
Hi LISA_2021

Welcome to the Community Forum!

I notice this file is not online and we can only run this script on online files. Can you please upload it online by going to File>>Go online and confirm once it's done so I can then run the scripts.
LISA_2021
4 years ago
Hi Komal

Our MYOB is saved under server.
The manager has no intention to put MYOB online ....
Does this mean we will never get this problem fixed?

Regards
Lisa
Komal_S
MYOB Staff
4 years ago
Hi LISA_2021

In that case, we can organise to get a copy of your file in so our teams can run the local scripts. Please let me know if you wish to go ahead with that and I will send you instructions for uploading the backup of your file to our team.
LISA_2021
4 years ago
Thanks Komal

Yes please send me the instruction. We need to fix the problem.
our email is : accounts@shutterflex.com.au

Regards
Lisa

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