our June MYOB invoice

[treasurer6]

The payment has been deducted from our bank account but there is no invoice either emailed to us or available online. How do I obtain a copy of the invoice?

Also the phone number for MYOB on the May invoice is no longer valid. I suggest MYOB update it to a valid phone number.

Lastly, what is the cost for MYOB payment processing? The May invoice merely has an invoice count and total charge.

[PriyaSelvaraj]

Hello,

Thank you for raising your concerns in MYOB community forum.

Please see the answers for your questions below;

1. Your subscriptions details and invoices can be view /downloaded from my account ,

myaccount.myob.com

2. Can you please confirm the phone number mentioned in the Invoice ? I will escalate it to relevant team for further investigation. Aplogies for the inconvenience.
3. In regard to Payment processing (Online invoice payments charge), see the details below;
• Transaction Fee: $0.25 per transaction + 1.8% of the invoice value.
  The total of your transaction fees will be added to the MYOB monthly subscription bill.
  Customer must be on a monthly recurring subscription.
• Running the payment transactions details report will show the list of invoices.
• The help articleOnline invoice payment reports - MYOB AccountRight - MYOB Help Centre will step you through on how to access this report

Please advise if any further clarification is required.

Cheers

Priya Selvaraj