MYOB Essentials NZ offline

[SimlaD]

When will the upgrade of MYOB Essentials be completed.  Been told that this would happen from 15th to 19th December 2023 and have been offline more than online (every day of and on) and yesterday and today has been the abolsute worst, cannot even log on any longer.

This is becoming urgent now - anyone have any information?

[Mike_James]

Hi @SimlaD , are you using app.myob.com to log in?

[SimlaD]

Hi Mike

I have 2 businesses linked and am now only able to log in to the one that was upgraded a few months ago.  

The other business is inaccessible - cannot even switch to the 2nd one.

This has occurred previously as mentioned when I ws given the timeframe for the upgrade from MYOB Essentials to MYOB Business, but the upgrade never took place.

I have emailed MYOB for support and have had no response.

Regards,

Simla

[Princess_R]

Hi @SimlaD,

Thank you for your post.

I'm sorry to hear about the difficulty you're facing with accessing the second business. To assist you more effectively, I'll reach out to you via private message shortly to gather additional information so that we can thoroughly investigate and resolve this matter promptly.

Cheers,

Princess

[Princess_R]

Hi @SimlaD,

I hope you've had a good day! I wanted to follow up regarding the information I recently requested via private message to assist in resolving the issue you're encountering. Please let me know if you still need assistance with this. I'm here to assist you and ensure that your concerns are addressed thoroughly.

Cheers,

Princess

[Princess_R]

Hi @SimlaD,

Please be informed that we will now be closing this thread as we haven't received any update or response from your end. Feel free to initiate a new post at any time in the future.

Cheers,

Princess