ContributionsMost RecentMost LikesSolutionsRe: Invoices are missing HiPrincess_R, MOCA was no help at all & the support page was similar. Is the next step a phone call? Thanks Nicky Super payment status still at 'Processing payment' status Hi, I made a super payment early last week but it still showing in the Super payments screen as 'Processing payment'. The payment itself has come through the bank feed & it was auto allocated. Any reason why it hasn't gone to 'Completed' status? This will be the third problem I am reporting in a span of 2 weeks. Previous issues related to bank feeds & invoices. Regards Nicky Invoices are missing Hello, Today I have noticed that all my invoices for the last 3 years have disappeared except for 4 for 2 different customers but these weren't even the latest ones for those customers. This was when trying to use the search function on the invoice screen. I tried to find the invoices via the Sales report but couldn't see any but the 4 there. What was really strange in the report screen is that it gave me a filter option for a customer or an employee & when I checked what was set for employees, some of them were listed as a search option. I can find some invoices via the Profit & Loss report, but not all of them. I created a new invoice & that has disappeared from the invoice list as well. Not happy! I've cleared my browser cache several times & even restarted my machine so please don't suggest those as a resolution. I also ensured my browser version was up to date (Chrome) - it was. As a last resort I logged into MYOB using Edge & can now see the missing invoices except for the 1 I just created! I'm not keen on using Edge so it would be great if you could look into the Chrome issue please. fyi - the invoice I created in Chrome could only be seen in Edge if I searched via the invoice number. It would not appear otherwise. Thanks Nicky Re: Bank feed not active in MYOB Hi Earl, Thanks for the quick response. Clearing the the browser cache & history didn't have any effect on the bank feed status for either account. As I mentioned in my first email, my bank is saying that the new feed is active to myob but on the myob it doesn't appear to be. I've sent you a pm with the details you requested. Regards Nicky Bank feed not active in MYOB Hi, I requested a bank feed for one of our bank accounts on 19/3/24 & my bank is showing it as active. However, in 'manage bank feeds' within myob, it is showing a status of 'awaiting bank' & no feeds have come through yet. I also noticed that the status of an existing bank feed for a different account also has the same status although the transactions are coming through fine. I would have expected that one to have a status of 'Active - Awaiting Transactions' based on the status descriptions. Would appreciate some assistance as the time is drawing near for quarterly BAS lodgement. Regards Nicky Re: Paid an employee with 2 payments - rerun doesn't record split payment transactions HiLRBooks61, Thanks for your patience on this one! It had crossed my mind to try the adjustment you suggested when I first was trying to to the match but I wasn't sure what to do with the 2nd payment. Your explanation for that part was the ticket! The 2nd bank payment was reconciled via an allocation to the payroll clearing account rather than trying to find any matching transaction. Thanks again, Nicky Re: Paid an employee with 2 payments - rerun doesn't record split payment transactions HiLRBooks61, I am using the newer version of MYOB Essentials. The employee in question has already been set up to get the split payments to match what I paid them. I already reversed the original pay run & reran another one. When I went to the 'Prepare electronic payments' screen it should have had the 2 payments listed separately but it didn't - it only had the single figure for the full amount. When I selected 'Download bank file' for that one & only 1 record, then a single aba file was created with 2 transactions. However, the only available payment transaction I can match to in the 'Bank transactions' page is the single total payment that appeared in the 'Prepare electronic payments' screen. So, what you have suggested has not been possible for me. Nicky Re: Paid an employee with 2 payments - rerun doesn't record split payment transactions HiLRBooks61, That would only work if the 2 amounts appeared in the 'Prepare electronic payments' list, or did I miss something? Ony a single amount appears there so I don't have the option to download separate aba transactions. Please let me know if I've misunderstood your suggestion. Thanks Nicky Paid an employee with 2 payments - rerun doesn't record split payment transactions Hi, I did a payrun recently where one of the employees had an incorrect amount of tax withheld. They are under 18 & should have had no tax deducted from their pay but I didn't notice this & paid them the net amount. After finding my error I reversed their pay & reran it, setting the tax withheld amount to 0 & then paid them the balance they were owed. During this 2nd payrun I forgot to set them up with a split pay so the transaction recorded had the full amount instead of the 2 amounts I actually paid. So, as per instructions from similar posts, I reversed this again, set up the split payment & then reran the payrun. When I downloaded the bank file (to record the payment transactions but not actually pay again), I could see the aba file had the 2 split payments. However, when I went to match the first bank transaction amount, only the total amount (sum of the 2 split payments) was available for matching. Any suggestions on how to get past this? Thanks Nicky Solved